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Privacy Policy

Last Updated: 19th January 2026

1. Introduction

Welcome to The UP Creative Community. We are committed to protecting your personal information and being transparent about what we do with it. This policy explains how we collect, use, and store your personal data when you visit our website ( https://www.theupcreativecommunity.org/) or interact with our services.

2. Who We Are

The UP Creative Community is the trading name of THE UP CREATIVE HUB CIC, a Community Interest Company registered in England and Wales.

  • Company Number: 12421237
  • Registered Office: 5 (Unit 10) Ankerside George Street, Tamworth, Staffordshire, B79 7LG.
  • Contact Email: info@theupcreativecommunity.org

For the purpose of the UK General Data Protection Regulation (UK GDPR), we are the "Data Controller."

3. Information We Collect

We may collect and process the following types of personal information:

  • Identity Data: Name and title.
  • Contact Data: Email address, phone number, and postal address.
  • Service Data: Information regarding workshops you have booked, UPSkill programmes you have attended, or your membership status.
  • Volunteer/Application Data: Information provided if you apply to volunteer or collaborate with us.
  • Technical Data: IP address, browser type, and how you use our website (collected via cookies).

4. How We Collect Your Data

We collect data through:

  • Direct Interactions: When you fill out a contact form, sign up for a newsletter, register for a workshop, or apply for membership.
  • Automated Technologies: As you browse our site, we may automatically collect technical data about your equipment and browsing patterns via cookies.

5. Lawful Basis for Processing

Under the UK GDPR, we rely on the following legal bases:

  • Consent: You have given us clear consent to process your data for a specific purpose (e.g., subscribing to a newsletter).
  • Contract: Processing is necessary for a contract we have with you (e.g., managing your workshop booking or monthly membership).
  • Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our website or responding to general enquiries, provided these do not override your rights.
  • Legal Obligation: Where we are required to keep records for tax or insurance purposes.

6. How We Use Your Information

We use your data to:

  • Administer and manage our creative workshops and UPSkill programmes.
  • Process and manage your membership and access to our workspace.
  • Respond to enquiries made via our contact forms.
  • Send you updates about our community (only if you have opted in).
  • Improve our website and user experience.
  • Comply with reporting requirements for our funders or partners (usually in an anonymised format).

7. Data Sharing

We do not sell your personal data. We may share your information with:

  • Service Providers: Such as website hosting, email marketing platforms (e.g., Mailchimp), or booking systems.
  • Funders & Partners: We may share anonymised demographic data with charities or organisations we collaborate with to show the impact of our work.
  • Legal Authorities: If required by law or to protect our legal rights.

8. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Access to your data is limited to those employees and volunteers who have a business need to know.

9. Data Retention

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

10. Your Rights

Under UK data protection law, you have the right to:

  • Access: Request a copy of the data we hold about you.
  • Rectification: Ask us to correct any inaccurate information.
  • Erasure: Ask us to delete your data in certain circumstances.
  • Object/Restrict: Object to our processing or ask us to restrict how we use your data.
  • Withdraw Consent: Where we rely on consent, you can withdraw it at any time.

To exercise these rights, please contact us at info@theupcreativecommunity.org.

11. Cookies

Our website uses cookies to distinguish you from other users. You can set your browser to refuse all or some cookies, but this may affect how the website functions.

12. Third-Party Links

Our website may include links to third-party websites (e.g., social media or partner organisations). Clicking on those links may allow third parties to collect data about you. We do not control these websites and are not responsible for their privacy statements.

13. Complaints

If you have a concern about our data practices, please contact us first. You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection ( www.ico.org.uk).